Enchanted Tours

1Who we are

Enchanted Tours is an iPhone app made by Hella Lit Studios LLC ("we", "us"). It gives you a personal audio guide to the Disneyland Resort, with stories shaped around you and a guide you can ask questions along the way.

This policy covers the Enchanted Tours app and the online services behind it. If you have a question about it, write to us at info@hellalitstudios.com.

Enchanted Tours is an unofficial guide and is not affiliated with, endorsed by or sponsored by The Walt Disney Company.

2Information we collect

Your account

You sign in with Apple, with Google, or with a one-time code sent to your email address. We receive your email address and, if you choose to share it with Apple or Google, your name. If you use Apple's "Hide My Email", we only receive the private relay address. We never ask for or store a password. When you sign in with Apple, we also keep a token from Apple so we can revoke the app's access when you delete your account.

Your guest profile

To shape the tour around you, the app asks about you and your visit. All of it is optional except where noted, and you can change it at any time:

• Your first name or nickname
• Your birth month and year, which we use to confirm you're at least 13 and to work out your age
• Your hometown
• Why you're visiting, and whether it's your first visit
• Your interests, such as park history, music or hidden details
• Who you're visiting with, how many of you there are, who'll be listening, and any notes about your group
• Any other notes you'd like your guide to know, and the tour style you prefer

Your questions

When you ask your guide something, we receive the question as text. If you speak it, your phone turns it into text first (see Phone permissions). If you take a photo to show your guide, we receive that photo. We pass questions and photos to our AI providers to answer them and don't keep them on our servers.

Purchases and credits

Tours are paid for with credits bought through the App Store. Apple handles the payment, and we never see your card or payment details. We receive the transaction details Apple sends us (such as the product, the transaction ID and whether it was refunded) and keep a record of your credit balance, the tours you start and the questions you use.

Device check

To give the free sign-up credits only once per person, we use Apple's DeviceCheck service, which lets us mark that a device has already claimed them without learning anything that identifies the device or you. We also keep a one-way scrambled (hashed) copy of the sign-in identity and email address that claimed the credits.

Diagnostics

When part of a tour fails to load, the app may send us a short error report with the tour, the step that failed, the error message and the app version. Our servers also record how each tour request went, such as how long it took, how much text and audio it used and whether it failed, so we can keep the service working and understand its costs. We don't use third-party crash-reporting tools.

How you use the app

To see what works well and where guests get stuck, the app sends usage events to TelemetryDeck, a privacy-focused analytics service. For example, it records which onboarding screens you saw, when you started or finished a tour and how many stops you heard, and when you opened the credit store and whether a purchase went through. Each event also includes basic details such as the app version, iOS version, device model, language and region.

The app identifies your installation by a random ID, which is scrambled (hashed) before it's sent, so TelemetryDeck can count visits without knowing who you are. On our own servers we link that random ID to your account, so we can understand how guests use their credits.

Usage events never include what you type, say or photograph, your name, your email address or your location. We don't use them for advertising, and you can turn them off any time in the app's Settings under Share Usage Analytics.

Kept on your phone

Your settings, a copy of your profile, your saved tours and progress, and other app preferences are stored on your phone so the app works smoothly. They're removed when you delete the app.

3Phone permissions

The app asks for these permissions only when it needs them, and you can change them any time in your iPhone's Settings. If you turn one off, the features that rely on it won't work, but the rest of the app will.

4Your AI guide

Your guide's stories and answers are written and voiced by AI. To make them, some of your information is shared with our AI providers. We ask for your permission before this happens, and nothing is shared with them unless you agree.

The guide's script is then sent to a voice provider to be read aloud. Because the script is written for you, it may include your first name or details from your profile.

To answer some questions, the AI may search the web. Those searches are written by the AI from your question and are run by the AI provider; they don't include your account details.

You can withdraw your permission any time by turning off AI Data Sharing in the app's Settings. Curated tours are prerecorded and don't use your information, so they work without it.

We send our AI providers only what's needed to make your tour, through their business services (APIs). Each provider handles this information under its own terms and privacy policy, listed in the next section.

5How we use your information

• To create your account, sign you in and keep it secure
• To write and voice tours and answers shaped around you and your group
• To process purchases, keep track of your credits and handle refunds
• To prevent abuse, such as the same person claiming free credits many times
• To find and fix problems and keep the service running reliably
• To understand how the app is used, such as where guests get stuck, so we can improve it
• To reply when you contact us
• To meet our legal obligations

We don't use your information for advertising, we don't build marketing profiles, and we don't sell or rent your personal information to anyone.

6Who we share it with

We share information only with the companies that help us run Enchanted Tours, and only what each one needs:

We may also disclose information if the law requires it, to protect the rights or safety of our users or others, or as part of a merger, acquisition or sale of our business, in which case this policy would continue to apply to your information.

Our service providers may process information in the United States and other countries.

7How long we keep it

• Your account and profile are kept until you delete your account.
• Your questions and photos aren't stored on our servers. Our AI providers may keep them, along with the guide's replies, for a limited time under their own terms.
• Records of the guide's replies, which let a tour pick up where it left off, are deleted about a day after the tour ends.
• Error reports are deleted after 30 days.
• Usage events are kept by TelemetryDeck under its own terms. The link between the app's random ID and your account is deleted when you delete your account, after which the events can no longer be connected to you.
• Purchase records and tour usage measurements are kept for accounting, refunds and cost tracking. When you delete your account, they're no longer linked to you.
• The hashed sign-up records described above are kept after you delete your account, so the free sign-up credits can't be claimed again. They can't be turned back into your email address or identity.

8Deleting your account

You can delete your account at any time from the app: open Settings and tap Delete Account. This permanently deletes your account, your profile and your credit balance, and if you signed in with Apple, revokes the app's access to your Apple ID. Unused credits can't be recovered once your account is deleted.

If you can't use the app, email us at info@hellalitstudios.com from the address on your account and we'll delete it for you.

9Your choices and rights

• See and change your information: you can view and edit your profile in the app at any time.
• Stop sharing with AI: turn off AI Data Sharing in the app's Settings.
• Stop usage analytics: turn off Share Usage Analytics in the app's Settings.
• Permissions: turn location, microphone, camera and notifications on or off in your iPhone's Settings.
• Delete your account: see Deleting your account.

Depending on where you live, including California and the European Economic Area, you may have the right to ask for a copy of your personal information, to correct or delete it, to object to or restrict how we use it, or to take it with you. To make a request, email info@hellalitstudios.com. We'll reply within 30 days and won't treat you differently for asking.

We don't sell your personal information or share it for cross-context behavioral advertising.

10Children

You need to be at least 13 years old to create an Enchanted Tours account, and the app checks your age when you sign up. If the check shows someone is under 13, the app stops sending usage events. Kids are welcome to listen along on a family tour, but the account and profile should belong to a parent or guardian.

We don't knowingly collect personal information from children under 13. If you believe a child under 13 has given us their information, contact us and we'll delete it.

11Security

Information is encrypted in transit between the app, our servers and our providers. Our database only lets each account read and change its own profile, and the keys for our AI providers are kept on our servers, never in the app. No system is perfectly secure, but we work to protect your information and to collect only what the app needs.

12Changes and contact

We'll update this policy when the app or our practices change, and change the date at the top of this page when we do. If a change significantly affects how we use your information, we'll also let you know in the app.