Enchanted Tours

Tours are paid for with credits, which you can buy in the app. A tour costs one credit per stop: a Quick Tour (3 stops) is 3 credits, a Standard Tour (5 stops) is 5, and a Complete Tour (7 stops) is 7.

Every tour includes 3 questions per stop for your guide. Once those are used, another question costs 1 credit. New accounts get free credits to start, and the recorded story tours are always free.

If you change your mind, close the tour before you reach the first stop and choose Leave and Refund. Your credits come back right away, as long as it's within a day of starting the tour and you haven't asked your guide a question.

Refunds for credit purchases are handled by Apple. You can request one at reportaproblem.apple.com.

Credits are usually added within a few seconds. If a purchase was interrupted or needed approval (such as Ask to Buy), they're added automatically the next time you open the app. If they still haven't arrived, email us with the date of the purchase and we'll sort it out.

Tours are made for the park: each stop starts as you arrive, so you can keep your phone in your pocket. Away from the park, you can still listen anywhere: tap a stop on the tour map, or press Next.

• Make sure location is allowed for Enchanted Tours in your iPhone's Settings. While Using the App is enough.
• Turn on Precise Location for the app, since stops are only a few steps apart.
• You can always start a stop yourself by tapping it on the map or pressing Next.

Park Wi-Fi and cell service can be patchy. Check your connection and tap Try Again; you won't be charged twice. If you see a message asking you to contact support, email us or ask on Discord and we'll take a look.

Yes. Close the tour anytime and pick up where you left off in Your Tours on the home screen, for up to 30 days.

Enchanted Tours speaks English, Spanish, Portuguese, French, Chinese, Japanese, Korean and Vietnamese. It follows your iPhone's language, or you can pick one in Settings › App Language.

Your guide's stories and answers are written and voiced by AI. With your permission, your profile and questions are shared with our AI providers to make them. Your location, email address and payment details are never shared. You can turn this off anytime in Settings › AI Data Sharing, and the story tours work without it.

The full details are in our privacy policy.

From time to time, older versions of the app stop working with our servers. Update Enchanted Tours from the App Store to keep touring.

Open Settings in the app and tap Delete Account. This permanently deletes your account, your profile and any unused credits. If you can't use the app, email us from the address on your account and we'll delete it for you.

No. Enchanted Tours is an independent, unofficial guide made by Hella Lit Studios LLC. It isn't affiliated with, endorsed by or sponsored by The Walt Disney Company or the Disneyland Resort.